CSD Two-Wheeler Purchase Guide — Bike & Scooter Process & Documents (2025 Updated)
Updated 2025: This guide explains eligibility, required documents, the AFD portal booking flow, payment rules, supply order, dealer procedure, important rules, and common fixes — everything you need to buy a bike or scooter through CSD smoothly.
- Quick summary
- Eligibility
- Documents checklist
- Step-by-step portal process
- Payment & supply order
- Dealer delivery & RTO
- Key rules & periodicity
- Common errors and fixes
- FAQs
Quick summary — What this guide covers
This article helps serving personnel, ex-servicemen (ESM), widows/family pensioners, and eligible defence civilians to:
- Confirm eligibility and buy frequency
- Prepare and upload required documents correctly
- Book on AFD portal, pay safely, print supply order
- Finish dealer formalities, RTO, and delivery
Who can buy a two-wheeler from CSD?
Eligible beneficiaries generally include:
- Serving Army / Navy / Air Force / Coast Guard personnel
- Ex-Servicemen with valid pension or discharge records
- Widows and family pensioners with dependent card
- Certain defence civilians where pay-band rules apply (verify on portal)
Not eligible: general public and many retired defence civilians (check the portal for exact eligibility by category).
Periodicity rule — How often can you buy?
The standard rule for two-wheelers is: one two-wheeler every 4 years (48 months). If you purchased a bike via CSD within the last 48 months, you will need to wait until the period is complete to be eligible again.
Documents checklist (exact items to upload)
Prepare clear scanned copies or high-quality photos (not blurry, not cropped) of each required document before starting the portal process.
Mandatory documents
- CSD Smart Card (front & back / chip number clearly visible)
- Aadhaar Card (name and number must match other IDs)
- PAN Card (name must match Aadhaar and smart card)
- Discharge Book (for ex-servicemen) or PPO copy (if required)
- Service Certificate or recent pay slip (for serving personnel)
- Dependent Card / Family Pension Card (for widows)
Optional/Support documents
- Previous vehicle purchase proof (useful for periodicity queries)
- Passport-size photo (if portal asks)
- Bank passbook / cancelled cheque (for any refunds or future correspondence)
Step-by-step portal booking process (detailed)
Follow these steps exactly to avoid rejections or delays:
Step 1 — Register on the AFD portal
Create your account and enter all details exactly as on your CSD smart card and Aadhaar. Use the same mobile number and email that are linked to your card to avoid OTP mismatches.
Step 2 — Login & choose Two-Wheeler
From the dashboard select Two-Wheeler → Bike or Scooter → choose brand and model. Availability is state and dealer dependent; check the dealer list for local stock.
Step 3 — Select dealer carefully
Pick a dealer authorized by CSD listed on the portal. Note address, contact number and GST details. If the portal allows, confirm stock with dealer before payment to prevent supply delays.
Uploading documents & image tips
- Preferred formats: JPEG or PDF (check portal size limits)
- Keep files under 300 KB where possible but readable
- Crop images so the full document shows; no glare or shadows
- Match names across PAN, Aadhaar, and smart card to avoid KYC failures
Step 4 — Make payment on the portal (very important)
Pay the vehicle amount only through the official AFD portal. Do not transfer money to the dealer account for the vehicle price — portal payment is the official record.
Accepted payment modes
- Net banking
- UPI (where supported)
- Debit/Credit card (as per portal options)
Step 5 — Go to Canteen/URC which you select while book bike to take supply order
After payment confirmation, Bring your grocery card and card holder mandatory to take supply order (usually two copies) from the portal. This document authorizes the dealer to bill and deliver the vehicle.
Dealer visit, RTO registration & delivery
Take the printed supply order and originals for document verification. Dealer will complete final billing, RTO paperwork, insurance, and deliver the vehicle.
Extra charges you may need to pay at dealer
- RTO registration fees and road tax (if not included)
- Insurance premium (if not in portal amount)
- Accessories, optional fittings, or extended warranty chosen at dealer
Key rules & important checks (do not skip)
- 4-year periodicity: Confirm last purchase date before starting booking.
- Name consistency: PAN, Aadhaar, and Smart Card names must match.
- Payment only via portal: Keep receipts and supply order copies safe.
- Supply order expiry: Use within the validity window shown on portal.
Common problems & fast fixes
OTP / verification problems
If OTP fails, ensure the mobile number on your smart card record is active and matches the number you use. Try again after a few minutes if portal is busy.
Payment failed or transaction pending
Do not attempt multiple payments. Note the transaction ID and contact portal support with the payment reference. Keep screenshots.
Documents rejected
Re-scan using good lighting; save as JPG or PDF within size limits; ensure entire document is visible with no corners cut off.
Frequently Asked Questions (FAQ)
Q1: Can I sell a CSD two-wheeler immediately after purchase?
A: Selling rules may vary. Generally resale before a minimum period is discouraged — check current portal or depot guidance for exact transfer/resale rules.
Q2: What if my name on PAN differs from Aadhaar?
A: Name mismatches often cause KYC rejections. Get PAN/Aadhaar corrected and then proceed. If urgent, consult portal help or dealer with documentary evidence.
Q3: My dealer says supply order expired — what now?
A: Contact portal support and dealer immediately. If expiry occurred due to delay, portal support can advise next steps; keep payment receipts and screenshots.
Q4: Can I choose any dealer for registration?
A: You must choose an authorized dealer listed on the portal. If the dealer is not showing, verify the state and city selected on the portal or contact portal support.
Final checklist before you start booking
- Confirm last CSD two-wheeler purchase date (48 months rule)
- Keep all documents scanned and ready
- Choose dealer and check stock before payment
- Use portal payment only and download supply order
- Carry originals and printed supply order to dealer
© 2025 — Guide prepared for CSD beneficiaries. This post is informational; always confirm final rules and eligibility on the official AFD portal before payment.
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