AFD Portal Login Issues – Complete Fixing Guide (2025)

🚨 AFD Portal Login Problems? Here’s the Complete Fixing Guide

The AFD CSD Online Portal (afd.csdindia.gov.in) makes it easy for defense personnel and ex-servicemen to buy vehicles and high-value items online. But login issues can sometimes get in the way. If you’re struggling to log in, this guide covers every possible problem and how to fix it step-by-step.

🔎 Common Login Issues on AFD Portal

• Forgotten email ID or user ID
• Wrong or expired password
• OTP not received
• Account locked after too many failed attempts
• Captcha not loading
• Website not opening or showing errors
• Old browser or cache conflict
• Outdated contact details
• Account not yet approved

🔑 1. Forgot Email or Username?

Your email ID is used as your AFD login. If you don’t remember which one:

• Search your inbox for “AFD Portal” emails
• Try logging in with commonly used email addresses
• If needed, contact support AFD- 0120-6933434 with your registered mobile and service details

🔒 2. Forgot Your Password?

Resetting your password is simple:

1. Click “Forgot Password” on the login screen
2. Enter your registered email ID
3. Enter the OTP you receive
4. Set a new, strong password

Tip: Use a mix of letters, numbers, and symbols to keep it secure.

📅 3. Incorrect Date of Joining or Retirement? Here's What to Do

If the date of joining or retirement date shown on your AFD Portal account is incorrect, you may face problems with verification or purchase eligibility.

These personal details are fetched from your service records and verified through your registered Unit Run Canteen (URC). If you find any mismatch or error in your profile details, you cannot correct it directly through the portal.

📍 What You Should Do:

• Visit your nearest Unit Run Canteen (URC)
• Carry a Grocery Primary Card.
• Explain the mismatch to the URC staff 

📩 4. OTP Not Received?

If the OTP isn’t arriving, try the following:

• Wait for a minute or two
• Check spam/junk folders in your email
• Ensure your mobile number is active and has signal
• Try a different browser or Incognito Mode

🚫 5. Account Temporarily Blocked

After too many wrong login attempts, your account may be locked.

• Wait 15–30 minutes
• Login again with the correct password
• If the problem continues, contact AFD support

🌐 6. Website Not Loading?

If the AFD site isn’t opening:

• Try using a different browser (Chrome or Edge recommended)
• Check your internet connection
• Clear your browser cache and cookies
• Use private browsing mode

🧹 7. Clear Browser Cache

To avoid loading errors caused by old data:

1. Go to your browser’s settings
2. Select “Privacy” → “Clear Browsing Data”
3. Choose to delete “Cookies” and “Cached images and files”
4. Restart your browser and try again

🧩 8. Captcha Not Displaying?

If the security code doesn’t appear:

• Refresh the page
• Disable browser extensions (like ad blockers)
• Enable JavaScript in your browser settings

📤 9. Account Not Approved Yet?

If you registered recently, your account may still be under review. This usually takes 1–2 working days. You’ll get an email once it’s activated.

📲 10. Changed Mobile Number or Email?

If your registered contact info is outdated, you won’t receive OTPs or reset links. Contact AFD support and request to update your mobile or email address.

🆘 AFD Portal Support Information

• Phone: 0120-6933434 
• Email: afd@csdindia.gov.in
• Website: afd.csdindia.gov.in

Include your full name, service number, registered mobile, and email when reaching out.

✅ Best Practices to Avoid Login Issues

• Always use your registered email as your username
• Update your contact information regularly
• Use modern browsers like Chrome or Edge
• Save your password securely using a password manager
• Avoid repeated OTP requests in a short time

✨ Thoughts

Login errors on the AFD CSD Portal are usually minor and can be fixed by following a few simple steps. Whether it's a forgotten password, blocked account, or a technical issue, this guide gives you all the tools you need to resolve the issue quickly and get back to using the portal smoothly.

Still facing issues? Drop a comment below or contact AFD support directly.